Technical Support Rep

Remote

Volunteer

Mid Level

* Fraud and phishing warning *
Please apply directly via our volunteering portal/ATS at https://wevote.applytojob.com/apply. Do not apply via any other job portals, aggregators, or sites, as your information may not be secure, or the role may no longer be accepting applications. Thank you.

Be Part of Something Bigger – Join the WeVote Movement!

WeVote is seeking a dynamic IT System Support Technician to join our passionate team of changemakers in a meaningful volunteer role (~5 hours per week).

About WeVote

WeVote is a nonpartisan nonprofit startup on a mission to strengthen American democracy through innovative technology. As a celebrated Fast Forward nonprofit technology grantee, we're building something special – a movement of 150+ dedicated volunteers creating open-source mobile solutions that reach millions of voters nationwide.

Our challenge? Modern voters are busy, distracted, and pressed for time. Our solution? A streamlined voting experience that takes just 8 minutes, delivered through the downloading of our app. We're 100% volunteer-powered and fully remote, proving that passionate people can create extraordinary impact.

For more information, view https://WeVote.US.

The Role of the Technical Support Representative

Within WeVote, we support our candidates as users of our platform. Timeliness in response is important to their user experience. We’re looking for volunteers to help manage the questions and issues coming in from political candidates and other platform users. Our user base is expanding, and will eventually be thousands across the United States. The technical support rep will communicate with candidates/users via our ticket tracking system (Zendesk).

What You’ll Accomplish:

Provide first-line support for incoming support tickets.
Respond to incoming issues in a timely way.
Identify problems and escalate to the appropriate next level of support as necessary.
Understand the platform and data well enough to respond to basic issues.
Maintain a 1 business day response time for candidate and internal support inquiries.
Collect and analyze data to understand trends and potential solutions.
Collaborate with partner teams in WeVote to investigate and resolve candidate/user needs.

Your background:

Computer skills required: Google Workspace
1-2 years of experience in technical support
Zendesk or similar ticket tracking tool preferred
SAAS product support/knowledge preferred
Detail oriented
Good written communication skills
Analytical thinker
Ability to work in a fast-paced environment
Capability to explain technical concepts to non-technical users

Essential Requirements

Availability: At least 5 hours each week during our core team hours M-F 9 a.m. - 6 p.m PST with the ability to work 1-2 hours during Pacific Time overlap. Hours are flexible as long as a 1 business day response time is met Monday to Friday. Must be available to attend the team meeting each week.

Why This Role Matters

This isn't just volunteer work – it's experience that makes a real difference. You'll develop advanced technical skills, work with cutting-edge civic technology, and help millions of Americans participate more effectively in democracy. Plus, you'll join a network of passionate professionals committed to positive change.

Ready to lead meaningful change while growing your career? We'd love to hear from you.

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*We are only able to consider volunteers who are currently living in the US*
Are you currently located in the United States?*

*Please take a moment to look at our team calendar and confirm which meeting time works best for you:
https://sites.google.com/wevoteeducation.org/wevote/calendar

Can you commit to attending 3 or more of your team's meetings per month?*

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“Volunteers don’t get paid, not because they’re worthless, but because they’re priceless.” – Sherry Anderson

About Us

We believe that many voters are busy, distracted, and impatient. Our goal is to provide a positive voting experience that helps people decide how to vote. More information is available at https://www.wevote.us or on Twitter @WeVote.

Please review our open volunteer positions and apply for the position(s) that match your qualifications. We will do our best to respond within two business days to your application.

If you don't see a specific opportunity that is of interest, and you would like to be considered for another volunteer role, please use the "General Volunteering Opportunities" role and include a detailed note letting us know where you would like to volunteer.

At this time we can only consider volunteers and interns who are currently residing in the US.

Technical Support Rep

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